Cumming, GA – Consolidated Banking Services, Inc. (CBSI), a leading provider of security and customer service solutions for financial institutions, announces it has acquired Security Technology Services, Inc. (STS). This acquisition expands the technological offerings and capabilities that CBSI can provide while maintaining the long-term client relationships built between each company and its clients. Additionally, CBSI announces the launch of a new corporate brand and website at www.TrustCBSI.com in support of its growth and uniquely focused experience serving the banking industry.
“Over the past 20 years, CBSI has expanded to help clients throughout the Southeast meet the ever-evolving demands of the banking industry with proven solutions for innovative technology, security, and customer services. Thanks to the exceptional added value STS has brought to the table and the expertise of our seasoned industry professionals, CBSI continues to grow stronger, more agile, and more focused on the future with our clients,” said Darren Decker, President of CBSI.
While STS will have a new name, CBSI remains committed to delivering the exceptional support their clients have come to expect. The updated corporate website will launch at www.TrustCBSI.com to reflect the new brand and showcase the company’s capabilities and competitive strengths. The new corporate brand identity features a bear, known for its strength and protective nature, which represents CBSI’s steadfast commitment to delivering powerful solutions and nurturing support for its clients. The new color palette is anchored by shades of blue to symbolize serenity, stability, reliability, and wisdom. The brand voice has been refined to honor the authenticity, professionalism, and extensive experience CBSI’s team members bring to the table.
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If you would like more information about this topic, please contact Chris Lower at CLower@TrustCBSI.com.
Many industries are somewhere in the process of adapting to digital transformation. Those that make the transition and keep up with customer expectations and maximize their resources will be in the best position for current and future success. The financial services/banking industry is no different, although you may hear it often referred to as “branch transformation.” This process involves implementing and integrating advanced technology, such as Interactive Teller Machines (ITM) or Interactive Bankers (IB).
The primary benefit of an ITM is that it blends the ease and convenience of a traditional ATM with the personal touch and professionalism of a live teller. ITMs can be placed in a drive-thru lane and/or inside the branch lobby. Customers can quickly perform basic banking tasks, such as withdrawing or depositing cash, transferring funds, making a loan payment, or checking balances. And, should the customer need to chat with a teller, help is only a click away. Providing this option for customers who prefer this route allows your staff to focus on more complex matters and deliver exceptional service to more traditional customers. ITMs also enable you to serve customers beyond regular bank hours for added convenience.
Now more than ever, it’s about building loyalty through better customer experiences. CBSI understands that and has the expertise and resources needed to help your financial institution make the “bank transformation” with excitement and ease.
There is much buzz about digital currency and mobile payments, but financial institutions know that cash is still king. So, how do businesses like banks tackle cash-handling tasks accurately and efficiently? That’s where cash recyclers from CBSI really shine. Today’s advanced cash recyclers can do everything from counting and sorting cash to identifying counterfeits and completing transactions.
Here are just four of the benefits you can expect when you invest in cash recyclers:
- Accuracy – It’s a given that errors and manual cash handling go hand in hand. Even the most skilled staff will eventually make a mistake. Cash recyclers are automated, eliminating human error and protecting your financial institution from costly miscalculations.
- Cost Savings – Cash recyclers start to pay for themselves immediately by freeing up your staff to focus on growing your business and delivering exceptional customer experiences rather than laborious cash management tasks.
- Fraud Protection – Cash recyclers make it easier to keep track of totals, thus allowing you to identify internal or external theft quickly. Also important, thanks to the advanced technology used in modern cash recyclers, counterfeit currency can be accurately detected and rejected.
- Security – Think of cash recyclers as a mini vault. These automated machines safely store cash and can only be accessed using a PIN. All transactions are tracked, allowing you and your management team to monitor each one.
To learn more about the benefits and features of cash recyclers, contact CBSI. We are more than happy to answer any questions or provide a demonstration.